1. Parties
This Distance Sales Agreement is entered into electronically between the following parties;
Seller: Ufuk Tedarik ve Proje Hizmetleri Dış Ticaret Limited Şirketi
Brand: Sammic Türkiye
Website: www.sammicturkiye.com.tr
Address: Mutlukent Mahallesi 1970. Cadde No: 1/1 Çankaya/Ankara
Telephone: +90 532 296 80 90
and www.sammicturkiye.com.tr the person or organisation purchasing products or services through the above website.
Order-specific customer, product, price, payment and delivery details are also shown in the order summary, Preliminary Information Form and agreement generated electronically during ordering.
2. Subject of the Agreement
The subject of this agreement is the products or services ordered electronically by the Buyer through www.sammicturkiye.com.tr and the determination of the terms of their sale, payment, delivery, cancellation and return, and the parties’ mutual rights and obligations.
The Buyer acknowledges having been informed, before completing the order, of the product’s main characteristics, selling price, payment method, delivery conditions, any additional charges and the right of withdrawal.
3. Products and Prices
The products’ main characteristics, selling prices including VAT, stock information and any promotional conditions are shown on the relevant product page.
Delivery, installation, assembly, commissioning, training, transport between floors, cranes, forklifts or special logistics services may not be included in the product price. Additional services are specified separately before ordering.
If there is an obvious software, data entry or pricing error, the Buyer will be informed. If the Buyer does not accept the current conditions, the order will be cancelled and the amount collected will be refunded.
4. Payment
Payment is made by credit card, debit card or other payment methods offered on the website.
Card payments may be processed through the secure infrastructure of PayTR or the authorised payment institutions specified on the website.
The Buyer acknowledges that the information supplied during payment is accurate and that they are authorised to use the payment instrument.
5. Delivery
The product is sent to the delivery address provided by the Buyer when ordering.
In-stock products are dispatched within the estimated period specified in the order confirmation. Delivery times may be notified separately for products requiring special preparation, technical configuration, production or procurement.
Unless otherwise stated in writing, standard delivery of industrial and bulky products is to the building entrance safely accessible to the logistics vehicle.
Transport between floors, cranes, forklifts, assembly, electrical, water or gas connections, installation and commissioning may be charged separately.
The Buyer is advised to check the product packaging on delivery and, if there is visible damage, to have the carrier prepare a damage report.
6. Right of Withdrawal
A consumer acting for non-commercial or non-professional purposes may withdraw from the agreement within 14 days of receiving the product, without giving a reason or paying a penalty.
The consumer may also exercise the right of withdrawal before delivery.
Notice of withdrawal must be sent before the period expires to the email address, contact form or written notification address specified on the Seller’s website.
If the Seller has not offered to collect the product, the consumer must send it to the Seller or the Seller’s authorised carrier within the period prescribed by legislation after giving notice of withdrawal.
Before sending heavy or palletised products, contact the Seller to arrange logistics.
7. Cases Where the Right of Withdrawal Cannot Be Exercised
Unless otherwise provided by legislation, the right of withdrawal cannot be exercised for the following products and services:
Products specially prepared to the Buyer’s requests or personal requirements,
Products configured for special dimensions, capacity, voltage, phase, frequency, gas type or technical equipment,
Products inseparably combined with other products after delivery,
Products unsuitable for return for health or hygiene reasons once their protective packaging has been opened,
Services fully performed with the consumer’s express consent before the withdrawal period expires,
Other goods and services defined by legislation as exceptions to the right of withdrawal.
Merely describing a product as a “special order” or “imported product” does not in itself remove the right of withdrawal.
The Buyer’s statutory rights regarding defective, incomplete, damaged or non-conforming deliveries remain reserved.
8. Returns and Refunds
Products returned under the right of withdrawal must be accompanied by all standard accessories, parts, the user manual and any promotional products.
Opening the original packaging does not in itself remove the right of withdrawal. However, retaining the original box, pallet and protective parts is recommended for safe transport.
For a valid withdrawal or return request, the refund is made within the period prescribed by applicable legislation, using a method consistent with the original payment method.
The time for a credit or debit card refund to appear in the account may vary with the relevant bank’s processing times.
The Seller bears the return and reshipping costs for defective, incomplete, damaged or incorrectly supplied products.
9. Defective or Damaged Products
The Buyer may contact the Seller if the delivered product differs from the ordered model, quantity or technical specifications, or is incomplete or defective.
Where the legal conditions are met, the consumer may exercise one of the following rights:
Free repair,
Replacement with a non-defective product,
A reduction in the selling price,
Withdrawal from the agreement and a refund
as an available remedy.
Transport, inspection and service costs arising from a defective product are not charged to the consumer.
10. Commercial and Professional Purchases
Buyers purchasing products for a restaurant, hotel, café, catering business, factory, company or another commercial or professional activity may not be considered consumers for that transaction.
The consumer’s 14-day right of withdrawal does not apply to purchases made for commercial or professional purposes.
Cancellation and return conditions for commercial orders are assessed under the quotation, order confirmation, invoice, sales terms and applicable legislation between the parties.
Returns of commercial products that have entered special production, had their technical specifications changed, been installed, commissioned or used require the Seller’s written approval.
The Buyer’s statutory rights regarding defective, incomplete or incorrectly delivered commercial products remain reserved.
11. Warranty and Technical Service
Warranty periods and conditions are determined by the product’s nature, type of sale, warranty certificate, invoice and applicable legislation.
Faults caused by incorrect connections, unauthorised intervention, use contrary to instructions, failure to carry out required maintenance or external factors may be considered outside the warranty.
Technical service enquiries may require the product model, serial number, invoice or order details, and descriptions and photographs of the fault.
Electrical connection, commissioning and returns
Damage caused by incorrect connection: If technical findings establish that a fault was caused by incorrect voltage, phase or frequency, unsuitable wiring, or connection or intervention contrary to the manual, the damage is not treated as a manufacturing defect. Claims for free repair, replacement or a refund that are based solely on that damage will not be met. The authorised person or organisation specified by applicable rules must make the finding in a reasoned report. The consumer receives a copy of the report and retains the right to contest it.
Consumer rights: Connecting, testing or using the product normally in accordance with the manual does not, by itself, remove the consumer’s right of withdrawal or rights concerning defective goods. Rights arising from defects present on delivery, manufacturing defects, incomplete or incorrect delivery, or incorrect installation by the seller or its responsible service provider remain protected.
Business and professional purchases: Unless agreed otherwise in writing before the order, voluntary returns and exchanges of non-defective products are not accepted once they have been connected to electricity and commissioned or used in production. This condition applies to new business purchases when communicated before the order. The business buyer retains its statutory rights in cases of defective, incomplete or incorrect delivery.
If you suspect a connection problem or a fault, stop using the equipment. For a technical assessment, contact us via [email protected] veya +90 (850) 441 59 13 . Return and withdrawal notices can be sent to [email protected] . Send your withdrawal notice within the statutory period without waiting for the technical assessment to finish.
12. Personal Data
The Buyer’s personal data is processed in accordance with applicable legislation to fulfil orders, payments, invoicing, delivery, returns, warranty and after-sales services.
Detailed information about personal data processing is provided in the KVKK Privacy Notice published on the website.
13. Resolution of Disputes
Consumer arbitration committees and consumer courts have jurisdiction over disputes arising from consumer transactions within the applicable monetary thresholds.
Before bringing a case before a consumer court, mediation is sought where required by legislation.
Subject to mandatory jurisdiction rules, Ankara Courts and Enforcement Offices have jurisdiction over disputes arising from commercial transactions.
14. Entry into Force
This general Distance Sales Agreement becomes effective on www.sammicturkiye.com.tr the date it is published on the website.
For each order, the electronic agreement presented to the Buyer on the order date and containing the order details applies.
No provision of this agreement may be interpreted as removing or limiting consumers’ rights arising from mandatory legislation.